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Tiffany236603154ix7
Participant
March 19, 2022
Question

Not so free trial

  • March 19, 2022
  • 3 replies
  • 369 views

I downloaded the free trial and got charged for it on March 2. Immediately uninstalled, and left a Google review about it. The response I got, sent me here, which is clearly NOT customer service. Now I'm twice as mad, and still out the money. Y'all need to get it together. 

 

This topic has been closed for replies.

3 replies

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 21, 2022

Hi @Tiffany236603154ix7 

 

Sorry for the trouble. Here is a discussion link on the cancellation and refund issue. Kindly check out the steps provided there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Thanks,

Harsh

T
Test Screen Name
Legend
March 19, 2022

And, hey, unisntalling doesn't stop the billing, no idea why you'd think that.  Only going into your account and cancelling stops the payment, once you've payed the 6 month penalty fee you signed up for.

T
Test Screen Name
Legend
March 19, 2022

We'all ain't customer service as you observe. Adobe don't read this stuff, you're wasting your energy lambasting us. Contact customer service by Chat or Phone. There is no email support. Warning: by posting here's you're invisting scammers to contact you. How can you tell? Adobe won't contact you, so if anyone does, claiming to be Adobe, they are a scammer...

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