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A
anuragr2737459
Participant
May 12, 2021
Question

Not yet receive refund 11days over two time amount deducted wrongly

  • May 12, 2021
  • 2 replies
  • 824 views
Dear Team,
After 11days Adobe chat support team redirect to google play store for my refund as reported 1st May 2600deducted for Adobe premium Subscription and I have requested you all then and there to cancel and initiate the refund? Does it 
initiated ? When i will get the refund?  Please refer below screenshot. Because of COVID there is financial crisis with me please refund asap. I can see the subscription cancelled but no refund yet.
Today when I was checking the bank statement I found as in 4th May again 2600 deducted for ADOBE subscription which I already requested to cancel and refund. How it is possible that money got deducted even after I raised cancelation request and without my consent and further initiation? 
In 5th May 2600 deposited my account from Adobe .My question to you: Why two times deducted of Money done without any consent from Me? I can see one refund. Is it 4th Mays refund or 1st Mays Refund? When the another 2600 will be refunded?Do you want me to mark this email to the Consumer Affair Department of Govt of WB? Its Shame that big giant company like Adobe is doing such type of activity with customer without taking prior approval from the customer and notifying them .
Thanks and Best Regards,
Anurag
This topic has been closed for replies.

2 replies

A
anuragr2737459Author
Participant
May 13, 2021

Dear Amal 

I have contacted chat support team but they told that against the account [P.I Removed By Moderator] the amount deducted is refunded but they are not sure for 4th May deduction done against which account is it [P.I Removed By Moderator]only.

I told them I have only this email id.

But they are looking confirmation  saying both time amount deducted against [P.I Removed By Moderator] account only.

 

Can you please check whether the amount deducted two times against [P.I Removed By Moderator] only please so that I can ask them to initiate refund.

 

Thanks and Best Regards 

Anurag

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 14, 2021

Hi Anurag

 

Hope you are doing well and sorry to hear that. There isn't much that we can do on this social media platform. For any billing related query please get in touch with or billing team as explained earlier.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 13, 2021

Hi Anuragr,

 

Hope you are doing well and sorry for the trouble. AS described you havent got the refunf yet

 

This is something that can be rectified by our billing team. I have shared some more details in Private Message please check

 

Regards

Amal

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