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defaultkdr7i8kd75le
Participant
Aug 4, 2021 6:56 PM UTC
Answered

Notifications bug

Cleared alerts w/i mobile app can't get number that appears in the upper right corner of the app icon itself to clear?! Still shows a number & can't seem to clear it?!?

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Amal.
Amal.Correct answer
Legend
Aug 4, 2021 7:12 PM UTC

Hi there

 

Hope you are doing well and sorry for the trouble.

 

To get rid of those red notification numbers follow the below steps.


1. Open the Settings app.
2.Go to Notification Center
3. Find the app. In this case, we'll use Acrobat Reader as an example.
4. Tap the Badge App Icon toggle switch so its off and see if that works.

For more information , please check the help page https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#:~:text=device%20controls%20notifications%3A-,Go%20to%20your%20device's%20settings%20screen.,Enable%20or%20disable%20Allow%20Notifications

 

Let us know how it goes.

 

Regards

Amal

 

[Moving Thread to Acrobat Reader Mobile community]

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23 replies

israel22368436hum5
Participant
Dec 22, 2021 11:02 PM UTC
  1.  
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Harsh Vardhan Pareek
Harsh Vardhan Pareek
Participating Frequently
Dec 23, 2021 7:25 AM UTC

Hi @israel22368436hum5 @Geigel739139 @Der Flieger 

 

Sorry for the inconvenience you all are facing. We are investigating the cause of the issue. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. iOS version?

Make sure that the application is up to date.

 

Your patience and cooperation are really appreciated. 

 

Thanks,

Harsh

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Der Flieger
Der Flieger
Participant
Dec 23, 2021 1:23 PM UTC
iOS 14.8, windows 10, and 7 .. mostly use the iPad
Reader is 20.10.00 (there is another number, do you need it?
When I click on the bell, it says there are no notifications.

Sent from my iPad
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Amal.
Amal.Correct answer
Legend
Aug 4, 2021 7:12 PM UTC

Hi there

 

Hope you are doing well and sorry for the trouble.

 

To get rid of those red notification numbers follow the below steps.


1. Open the Settings app.
2.Go to Notification Center
3. Find the app. In this case, we'll use Acrobat Reader as an example.
4. Tap the Badge App Icon toggle switch so its off and see if that works.

For more information , please check the help page https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#:~:text=device%20controls%20notifications%3A-,Go%20to%20your%20device's%20settings%20screen.,Enable%20or%20disable%20Allow%20Notifications

 

Let us know how it goes.

 

Regards

Amal

 

[Moving Thread to Acrobat Reader Mobile community]

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Der Flieger
Der Flieger
Participant
Dec 15, 2021 2:12 PM UTC

That doesn't clear the notifications that just turns off the number. How about a real answer?

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    Geigel739139
    Geigel739139
    Participant
    Dec 22, 2021 5:47 PM UTC

    Agreed. I can't believe that an "Adobe Employee" could be that stupid to think that was an appropriate solution. I have done every single thing I can think of to clear the Acrobat notification on iOS, macOS, Adobe's website, etc.

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