O serviço de voz online parou de funcionar no meu app

Hi @Flawless_video9229

I hope you are doing well, and thanks for reaching out. I understand how disruptive it is when the read-aloud feature with online voices stops working in the app. Thanks for sharing what you already tried: reinstalling the app, restarting the phone, switching networks (Wi-Fi, 4G and 5G), and clearing the cache.

To help me understand what is happening, could you please share:

• Whether your phone is Android or iPhone, and the OS version.

• The app version. Tap on the profile icon > About Acrobat

• What happens when you try to listen: is there an error message (please share the screenshot of the error message), or does the audio simply not start?

• Whether it happens with all PDFs, voices and languages, or only a specific one. A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

Once we have this information,  we can guide you on the next steps.

Regards,
Amal