Participant

Answered

Odzyskanie pieniędzy za subskrybcję.

Forum|Forum|28 days ago
August 11, 2026
8 replies
68 views

Witam,

W dniu wczorajszym zostały pobrane pieniądze za subskrybcję. Niestety za późno ją anulowałam. Chciałam odzyskać pieniądze. Aplikacja nie spełnia moich oczekiwań i niestety za pozno zostala anulowana. Dział Samsung kazał mi napisać do was o zwrot pieniędzy. Niestety nie mogłam zablokować transakcji, pobrania pieniędzy z konta. Subskrybcję juz anulowałam ale niestety środki zostały pobrane. Chciałbym je odzyskać. Proszę o odpowiedź z waszej strony czy jest to możliwe.

Pozdrawiam

Correct answer Meenakshi Negi

Hi Electric_creation6e76,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund.

To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions

If you need any further assistance, please let us know.

Thanks,

Meenakshi

S

strong_workmanship0cc3

Participant

Potrzebuje dalej pomocy bo chcecie mi naliczyć 92 E za nie anulowanie subskrybcji a ja ją anulowałam odrazie czyli 21 lipca

Amal Jaiswal

Community Manager

Hi @strong_workmanship0cc3
Hope you are doing well and thanks for reaching out. We are sorry for the trouble. I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan.
Please go through the steps shared in the help article https://community.adobe.com/announcements-14/why-is-adobe-charging-my-card-1562006 and see if that works.

Let us know how it goes.
~Amal

L

Lavish_critic582e

Participant

Dobry wieczór ,zwracam się z gorącą prośbą o anulowanie transakcji w dniu dzisiejszym na kwotę 329,99 ,zapomniałem anulować subskrypcji,jestem w ciężkiej sytuacji finansowej, jestem aktualnie na zwolnieniu lekarskim ,bardzo prosiłbym o zwrot pieniędzy przyszłości napewno włączę subskrypcja bo jestem zadowolony z Państwa usług,ale aktualnie jestem w ciężkiej sytuacji finansowej bardzo proszę o informację zwrotną na nr

[Personal information removed by Adobe Moderator: email and phone]

Pozdrawiam serdecznie

Anand Sri Bhattacharya

Community Manager

Hello @Lavish_critic582e

I hope you are doing well, and sorry for the trouble.

Please refer to this article for the cancellation and refund process:

I hope this helps, and please reach out if you need any assistance.

Regards,

Anand Sri.

L

Lavish_critic582e

Participant

Dzień dobry

E

Electric_creation6e76Author

Participant

whether the refund and cancellation request has been accepted. I have no confirmation or response from you

Amal Jaiswal

Community Manager

Hi there

Thanks for submitting the request. Once our billing team reviews and processes your request, you will be notified of the cancellation and refund processed (If any) via email.

Thanks for your understanding.
~Amal

Meenakshi Negi

Correct answer

Community Manager

Hi Electric_creation6e76,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund.

To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions

If you need any further assistance, please let us know.

Thanks,

Meenakshi

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