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Majestic_painterad02
Participant
Nov 10, 2026 11:11 AM UTC
Question

Ödeme yaptım ama hesabımda hala ücretsiz sürüm diyor

Ödeme yapmama rağmen farklı hesapla bağlantılı deyip bana kullandırtmıyor. Boşuna mı ödeme yaptım? Hangi hesap olduğunu söyleyin ben de bileyim.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Nov 10, 2026 11:27 AM UTC

    Hi Majestic_painterad02,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile, and no active subscription is listed. Please confirm the subscription you have purchased. Did you purchase the subscription from the Adobe website or from somewhere else? More information would be helpful.


    Thanks,

    Meenakshi

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