Skip to main content
Participant
March 27, 2024
Question

One month free trial

  • March 27, 2024
  • 1 reply
  • 342 views

As far as I know, it's a one-month free experience, but the cost has been paid and a refund is not available for nearly a month. Please refund it

1 reply

S_S
Community Manager
Community Manager
March 27, 2024

Hello @지영3635054703ey,

 

Hope you are doing well. Thanks for writing in!

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/43z2fji)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43z2fji)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.