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Janet3680869389xv
Participant
April 17, 2024
Question

Onedrive Sync and Printing

  • April 17, 2024
  • 1 reply
  • 1027 views

My iPad recently had an update and since then I have not been able to sync my Adobe Pro files to One Drive.  I have also not been able to print any PDF's that I have opened with Adobe Pro on my iPad.  I also just loaded Adobe Pro and One Drive on my iPhone.  I thought that might be a workaround, but it has the same issues.  On both my iPad and my phone, I can see all the One Drive files I had previously saved from Adobe, but I have not been able to save any new ones.  Could you suggest solutions?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 19, 2024

    Hi @Janet3680869389xv,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    As you mentioned about an update, is it your iPadOS update or an update to Reader Mobile? Have you tried removing your OneDrive account from Acrobat and sign in again to see if it works? 

    To do so, click on Locations tab at the bottom toolbar-> on the locations page, click on Edit on the top right-> click the red minus sign next to OneDrive to remove the account. 

    Once done, restart Acrobat Reader Mobile and go to the locations tab to sign in to OneDrive again and check if it works.

    More info here: Open files — Acrobat for iOS Help (https://adobe.ly/49LN6g2)

     

    Another  aspect that I would suggest checking is the availability of free space on your OneDrive account, which could hamper the saving the saving process of the files.

     

    For the printing issue, would you mind sharing a few pieces of information for better understanding:

    1. The app version of Acrobat you use (go to Profile-> About Acrobat);

    2. The iPadOS of your device;

    3. A screen recording of the complete event for better understanding.

    4. A sample file which you are not able to print to test inhouse.

     

    If the above steps to sync OneDrive do not work for you, please feel free to add it to your screen recording and I will get it checked with the product team.

     

    Look forward to hearing from you.


    -Souvik

    J
    Janet3680869389xvAuthor
    Participant
    April 22, 2024

    Dear Souvik,

     

    Thank you for your response.  I am going through the steps you suggested and as soon as I have done so, I will get back to you.  I had already tried to delete onedrive from Acrobat and sign in again, but that didn't work.  I will try again.   Also,  I do not know how to do a video screen recording, but will find out how to do that so I can fully respond.  I appreciate your help!  

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