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Participant
July 5, 2024
Question

Open documets Microsoft Office

  • July 5, 2024
  • 1 reply
  • 167 views

I don't understand why but when I try to open an Office' file automathically Acrobat has been open, and appars a requisiti to submit an advanced profile (with payment of the relative fee).

What I have to do for opening online my files in original format?

 

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1 reply

S_S
Community Manager
Community Manager
July 19, 2024

Hi @Stefano Bluefish,

 

Hope you are doing well. Thanks for writing in!

 

From the description, it looks like your office files have been set as default to open in Acrobat.

Since these are doc files, Acrobat triggers the intent for Create PDF, which is a paid feature, thus you see the payment page.

 

You might want to check and reset your default apps on your device. Steps can be found here: Set or clear default apps

 

Hope this helps.


-Souvik

 

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