Skip to main content
Participant
September 24, 2025
Answered

open files

  • September 24, 2025
  • 2 replies
  • 386 views

When I try and open a PDF file from an email it takes me to a subscription page for Adobe and doesn't give me an option to just view it without paying.  I'm not trying to edit I just want to view it.  

Correct answer creative explorer

@dave_5105 @beautiful_Haven6102 If either of you touch any of the tools in the bottom bar or top menu that is labeled with a pen, scissors, or "Edit" icon, a pop-up will open and then immediately ask for a subscription. Instead, just use basic viewing gestures (swiping, pinching) to avoid the paying pop-up to subscribe. 

I will admit I sometimes, accidentally tap the "Edit PDF" or "Organize Pages" tool instead of just navigating the document, the app will redirect me to the subscription page because editing requires Acrobat Pro.

2 replies

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
October 1, 2025

@dave_5105 @beautiful_Haven6102 If either of you touch any of the tools in the bottom bar or top menu that is labeled with a pen, scissors, or "Edit" icon, a pop-up will open and then immediately ask for a subscription. Instead, just use basic viewing gestures (swiping, pinching) to avoid the paying pop-up to subscribe. 

I will admit I sometimes, accidentally tap the "Edit PDF" or "Organize Pages" tool instead of just navigating the document, the app will redirect me to the subscription page because editing requires Acrobat Pro.

m
Amal.
Community Manager
Community Manager
September 24, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

Do you have the Acrobat Reader (Freeware) app installed on your system? If yes, please try downloading the PDF file locally to your device, then opening it using the Acrobat Reader application and check.

 

Also, make sure the app is updated to the latest version via App/Play Store and reboot the device once and check.

 

Let us know how it goes. 

 

~Amal

dave_5105Author
Participant
September 25, 2025

I've tried everything I just uninstalled it and downloaded it back.  Still end up being directed to the screen to upgrade. I can't even download it locally because it takes me right to the upgrade page. This happened about a week ago before that I had no issues 

 

Participant
September 25, 2025

I am now beautiful_Haven6102. Have no idea why it just assigned me a new community name