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Dean281379100rga
Participant
Jan 27, 2023 5:00 PM UTC
Question

Open .PDF in Chromebook (acceptance required)

Evening.

 

I've been sent a .PDF which when opens requires me to accept the terms & conditions of opening the document. At the bottom, there is an I accept button which after accepting is supposed to open the document.

 

On my Chromebook, I have downloaded Adobe acrobat reader and when I click on the I accept, nothing happens.

 

Any ideas on how to fix this? It works fine on my colleagues Windows device.

 

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7 replies

Test Screen Name
Legend
Jan 30, 2023 2:17 PM UTC

I doubt the mobile Reader will work for this. You probably need Mac or Windows Reader.

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    Dean281379100rgaAuthor
    Participant
    Jan 31, 2023 9:43 AM UTC

    I have a ChromeBook and wouldn't think the Windows or Mac versions would work on that.

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    Test Screen Name
    Legend
    Jan 31, 2023 10:17 AM UTC

    You are right. You would also need a Windows or Mac computer. There's a lot of things that can't be done on a Chromebook (or phone). I don't say this was a good choice by the maker of the form - you can check with them if they have a way to use it on Android/Chromebook.

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jan 27, 2023 5:38 PM UTC

    Hi @Dean281379100rga,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The application version of Acrobat Reader Mobile you have installed;

    2. A screen recording of what happens when you accept the conditions;

    3. The file ( on private message if sensitive) so we can try to reproduce it and get back to you with a resolution.

     

    While you do so, would you mind trying to open the file on the web portal: https://acrobat.adobe.com/link/documents/ 

     

    Look forward to hearing from you.

     

    -Souvik.

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    Dean281379100rgaAuthor
    Participant
    Jan 30, 2023 11:29 AM UTC

    Good morning Souvik.

    The version I have installed on my Chromebook is 22.12.1.25269. I am happy
    to arrange a call and share on screen what happens, I will have a go at
    recording this process for you. I can not share the document as this is a
    confidential third party SOC2 report.

    If you let me know a good time for you, happy to arrange a call to show you
    what I'm doing and the outcome. I understand the same document is working
    fine on a Windows device.

    Kind regard

    Dean

    [Public information removed by moderator]

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    Souvik Sadhu
    Souvik Sadhu
    Legend
    Jan 30, 2023 2:24 PM UTC

    Hi @Dean281379100rga,

     

    Thank you for the response. Please let me know if the email address registered on the community boards is the preferred mode of communication.

     

    If yes, I'll be sharing an email on the same address and we can discuss the particulars there.

     

    Look forward to hearing from you.

     

    -Souvik

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