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Participant
May 7, 2021
Question

Opted for free trial,lost full amount!

  • May 7, 2021
  • 1 reply
  • 433 views

Hi, I was trying to avail the 7 day free trial. But in the process somehow ended up paying the amount for a full month. I don't know how it happened,but is there any chance I can get back the money?

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1 reply

Ria Tagra
Inspiring
May 10, 2021

Hi Sooraj5E81 

  

Hope you are doing well. 

  

Don’t worry, you can request refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria