Skip to main content
N
Naile5CD3
Participant
August 21, 2021
Question

Ouverture de fichiers impossible

  • August 21, 2021
  • 1 reply
  • 799 views

Bonjour,

Depuis un certain temps, beaucoup de fichiers sont impossibles à ouvrir sur mon mobile (Xperia 5), malgré le fait que je renomme les fichiers, comme demandé. J'ai même réduit au plus court possible (1 seule lettre), en vain. 

Merci.

 

    This topic has been closed for replies.

    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    August 23, 2021

    Hi @Naile5CD3,

     

    Hope you are doing well.

    As you have mentioned that you are unable to open some files. Would you mind sharing some details to understand the issue better:

    1. Is there any error message while opening the PDF files?
    2. If possible, please attach the file here so we can try opening it.
    3. What is version of Android you are using?

     

    Also, check if your Android version is upgraded to version 6 or later. Here is a help document on system requirements for Acrobat Reader mobile:https://www.adobe.com/devnet-docs/acrobat/android/en/releasenotes.html?highlight=android%20version#id5

     

    If the Android version is version 6 or later then update the Acrobat Reader mobile application and check if it works.
    Here is a help document to check the application version:

    https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#determine-your-app-version

     

    Let us know if you are still experiencing the issue.

     

    Thanks,

    Harsh

    N
    Naile5CD3Author
    Participant
    August 24, 2021

    Bonjour.

    Merci pour votre réponse.

    Version Android : 11,

    Version Adobe : 21.70.18750.

     

    Pas de message d'erreur d'Adobe. C'est Google Chrome qui me prévient en notification "erreur de téléchargement". Je ne peux pas vous joindre de fichier en exemple, car à partir du moment où Google Chrome me signale cette "erreur lors du téléchargement", le fichier est inexistant sur Adobe.

    Merci.

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    August 27, 2021

    Hi @Naile5CD3 

     

    As you have mentioned that Google Chrome is giving an error "error when downloading". This means file is not there for Reader Mobile to open. 

    For that kindly try to use different browser on mobile, and check if that works. If possible, try to download the file on desktop (Windows/Mac) and try to open in Acrobat Reader DC which is a desktop application. Here is a link to download the application:

    https://get.adobe.com/reader

     

    Let us know if that helps.

     

    Thanks,

    Harsh

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices