Pagado y no desbloqueado y cobro no autorizado estada

Hi @diego_2286

I hope you're doing well, and thank you for getting in touch.

I’ve thoroughly reviewed the Adobe account associated with the Adobe ID you provided in this community forum. Unfortunately, I wasn’t able to locate an active subscription linked to that account. It's possible that the subscription might be associated with a different email address.

To assist you further, could you please confirm if there is another email address you may have used to purchase the subscription? If you can provide that information, we can track down the subscription.

~Amal