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Copetti22
Participant
January 3, 2025
Question

Pago

  • January 3, 2025
  • 1 reply
  • 173 views
  • En la app informaba una suscripción de 7 días sin cargo, al aceptarla me cobraron la suscripción mensual 
  • Quiero cancelar la suscripción y que me reembolsen el dinero

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 7, 2025

    Hi @Copetti22,

     

    Hope you are doing well. Thanks for writing in!

     

    The 7-day free trial is only available when you opt-in for the annual subscription, which is why you were charged for the monthly pack.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4h1b4I4)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4h1b4I4)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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