Pago de suscripción sin activar

Question

He descargado la aplicación y pagado la suscripción mensual por un importe de 9.99€, cuando he entrado en las herramientas para editar no me permite hacerlo pese haber pagado la suscripción. Por favor pueden ponerse en contacto conmigo y solucionar el problema. Gracias.

Krutikka D · Answer

Hello @Juanjose2628374829n9

I hope you're doing great, and sorry for the issue you're experiencing.

Could you please try to switch the network on your device?

If you're using your Wi-Fi, please switch to cellular data and check if it works.

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot or video of the workflow you're doing.

Hoping to hear from you soon.

Regards,

Krutikka

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