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M
malena306317258j53
Participant
June 21, 2023
Question

Pago erróneo

  • June 21, 2023
  • 1 reply
  • 422 views

 

Buenos días,

 

He querido iniciar la prueba gratuita y me han cobrado 9,99€

Ya he cancelado mi suscripción al momento.

Con quién debo hablar para que me devuelvan el dinero?

 

Gracias 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 23, 2023

Hello @malena306317258j53,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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