eduard2568650488oa

Participating Frequently

Question

Paid for subscription and can’t edit pdf

Forum|Forum|3 years ago
August 17, 2022
2 replies
1899 views

I paid for subscription but still can't edit pdf files

iOS

This topic has been closed for replies.

Keshana257181299iil

Participant

I'm having this same issue. I click the button to edit and nothing happens, no keyboard comes up no edit box or anything.

Community Manager

Community Manager

@Keshana257181299iil Hello,

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

Would you mind sharing a screen recording of the workflow you are following for us to investigate better?

Also, please share the below information:

1. The application version of Acrobat Reader Mobile;

2. The operating system you are using and its version;

Looking forward to hearing from you.

Thanks,

Souvik.

eduard2568650488oaAuthor

Participating Frequently

--
С уважением,
Эдуард

Community Manager

Community Manager

Hello Eduard,

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

I checked your account details with the community's registered email address and could not find any active subscription.

Could you share the details of your purchased subscription with me so that I can investigate further?

Thanks,

Souvik.

eduard2568650488oaAuthor

Participating Frequently

Yes please. have a look at the attachment file. I paid for the subscription yesterday, and still can’t use edit options

Community Manager

Community Manager

@eduard2568650488oa Hi,

Since I could not look for any active subscription with the email address registered on the community, I would need more details other than the screenshot you have shared:

1. The email address that you used to purchase the subscription;

2. A receipt or the Welcome email from Apple with the order number.

Thanks,

Souvik.