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TMJF
TMJF
Participant
April 28, 2026
Answered

Paid for subscription and it doesn’t work at all it did before on iPhone pro

  • April 28, 2026
  • 1 reply
  • 44 views

 

I paid for the subscription after the trial because the service worked properly on my iPhone 15 Pro during the trial period. However, only a few days after being charged, it stopped working completely. This is extremely misleading.

I will be filing formal complaints with the Better Business Bureau and other consumer protection agencies regarding these business practices.

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you have used a different email to purchase the plan, please logout of the application > reboot the device and relogin with the correct Adobe ID/Email and check if that works.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 29, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid plan. If you have used a different email to purchase the plan, please logout of the application > reboot the device and relogin with the correct Adobe ID/Email and check if that works.

    ~Amal

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