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Paid for subscription but can access the featurs

Forum|Forum|3 years ago
July 11, 2022
2 replies
900 views

Thanks for your reply. Well the subscription reads 9th august, amd each time i try editing document it kept reading pending fufillment. Tried on the link you provided and didnt work. Why are the complaints fromcustomers about payment so rampant? That is worrisome. Find attached evidemce Of payment and i have just one mail attached to my adobe app. Thanks.

Install update and subscribe

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Correct answer S_S

Hello,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Please check logging on to the web portal and let me know if you can use the features there:

https://acrobat.adobe.com/

If yes, try the below steps;

1. Log out from the application;

2. Restart the device;

3. Log in back to the application using your Apple ID.

If this does not help, you may try restoring the purchase and check if it works. To learn more about how to do so, click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Let me know if this helps.

Thanks,

Souvik.

A

Alejandro N Oro

Participant

All you do will good for me thank you for your support.

S_S

Community Manager

@Alejandro N Oro Hi,

Thank you for taking the time and letting me know that it helped.

S_S

Correct answer