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Elizabeth27236081e9sq
Participant
May 9, 2023
Question

Paid service and won’t work

  • May 9, 2023
  • 1 reply
  • 610 views

I subscribed to the service back in October. I purchased a full year subscription and it says that I purchased the subscription but it won't let me use the service. Please either fix this issue or refund please. This is beyond frustrating 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 12, 2023

Hi @Elizabeth27236081e9sq,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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