Skip to main content
Elizabeth27236081e9sq
Participant
May 9, 2023
Question

Paid service and won’t work

  • May 9, 2023
  • 1 reply
  • 613 views

I subscribed to the service back in October. I purchased a full year subscription and it says that I purchased the subscription but it won't let me use the service. Please either fix this issue or refund please. This is beyond frustrating 

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Souvik Sadhu
Souvik Sadhu
Legend
May 12, 2023

Hi @Elizabeth27236081e9sq,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices