Paid subscription and no access

Question

I paid for the premium subscription and I can't access the features, it keeps showing that my subscription is either canceled or expired.

S_S · Answer

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if this help.

Thanks,

Souvik.

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