Paid subscription but app is not activiating it

Forum|Forum|9 months ago
April 28, 2025
1 reply
594 views

I paid for "Adobe Acrobat Reader for PDF" subscription for Android through Samsung Galaxy Store. However, my app still in free user mode.

How can I activate premium features in my app?

Android

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the late reply.

I have checked your Adobe account and unable to track any active/paid plan. If you may have used a different Adobe ID/Email, kindly share it via private message so we can try to locate it and assist you further.

V

Vincent_Vivar4436Author

Participant

I only use [P.I removed by Moderator] through Samsung account

Amal.

Community Manager

Hi there

Thanks for confirming that. Please try to restore the purchase and reboot the app and see if that works.

Open the Acrobat mobile app
Tap on profile > Subscription > Restore Purchases
Reboot the app.

Let us know how it goes.

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