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Trina27103164bgem
Participant
November 13, 2022
Answered

Paid subscription but can’t use premium services

  • November 13, 2022
  • 1 reply
  • 2255 views

I have recently paid my monthly subscription amount, yet I can't use the premium actions I'm paying for. It worked for a day or two after the payment and now it doesn't let me. What can I do to fix this issue?

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Joseph22941259kz74,

     

    Hope you are doing well. Sorry for the experience with Acrobat Reader Mobile.

     

    Since all of your subscriptions are under the same email address, this could be an issue with the profile selection.

    What I'd suggest here is to change the email address of your personal subscription soyour work account and your personal account could work without getting any errors as such.

     

    -Souvik.

    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    November 16, 2022

    Hello @Trina27103164bgem 

     

    I hope you're doing great, and sorry for the issue you're experiencing.

     

    Kindly login with the email ID you used while purchasing the subscription.

    Also, Try to restore your purchase with the help of this article: -

    https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

     

    If the issue persists, could you help us with some details -

    1. Application version.

    2. Device name and version.

    3. A screenshot of the error you're getting while opening a PDF.

     

    Hoping to hear from you soon.

     

    Regards,

    Krutikka

    J
    Joseph22941259kz74
    Participant
    January 19, 2023

    I had the same problem. In my case, it turns out I had two subscriptions - one personal and one from work. I had to log out of the default subscription (work) and then login to the second subscription (personal) to access my Premium account.  My work subscription also had subscriptions to "Create" and "Edit" but the app still wanted me to purchase "Premium". I suspect my work subscription didn't include the iPad app. I doubt that's your issue, but thought I'd put it out there.

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    January 31, 2023

    Hi @Joseph22941259kz74,

     

    Hope you are doing well. Sorry for the experience with Acrobat Reader Mobile.

     

    Since all of your subscriptions are under the same email address, this could be an issue with the profile selection.

    What I'd suggest here is to change the email address of your personal subscription soyour work account and your personal account could work without getting any errors as such.

     

    -Souvik.

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