Participant

Answered

Paid subscription but won’t let me edit

Forum|Forum|3 years ago
February 23, 2022
5 replies
5095 views

I have paid for month subscription but when attempting to edit a pdf it asking for me to subscribe again, have tried deleting app and loading through confirmation app, switching phone off and on and it keeps doing it

how do I fix this please

Edit and export

Correct answer mir26607951wsac

**SOLVED** I Just had the same problem. Once you download the Adobe Acrobat PDF app make sure you are signed in with your login info for the paid account. When I signed in it allowed me to do everything. Hope this helps!

I

ilmass_2677

Participant

***SOLVED***

Click on help>Install premium features. That solved this problem for me.

M

mir26607951wsacCorrect answer

Participant

**SOLVED** I Just had the same problem. Once you download the Adobe Acrobat PDF app make sure you are signed in with your login info for the paid account. When I signed in it allowed me to do everything. Hope this helps!

J

JGeorge KNR

Participant

I have the same issue from today, app is up to date, restarted phone several times but I am still seeing the message as Subscribe again, subscription is valid until February 2024 but!

S_S

Community Manager

Hi Nadi,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Subscription Services — Acrobat for Android Help (adobe.com)

Let me know if this help.

Thanks,

Souvik.

V

vickyparis

Participant

Hello everyone,

I have a premium subscription paid for the year. When I try to modify a pdf document "online" it takes me straight to pay for the AI assistant, which I'm not interested.

The first time the edit worked perfectly but today, nothing.

Can you please confirm that with the premium subscription I can actually edit PDF's? That's why I paid for it.

Thank you!

A

Amy23317566wdab

Participant

I also have the same issue. My subscription is going to be renewed on June 28, 2022 but the app won't let me edit. It kept asking me to subscribe. I am frustrated. I need it to do some work. I've tried everything possible: reboot my phone, restore purchase (it says error occurred), log out & log in, save my docs. Same thing happened, and nothing changed. Please help!

Harsh Vardhan Pareek

Community Manager

Hi @Amy23317566wdab

As you are signed in with apple ID, we cannot check your subscription status, We recommend you to double-check your subscription purchase confirmation and then sign in with only that email so the app can detect the right account.

Let us know if that helps.

Thanks,

Harsh