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Participant
May 26, 2022
Question

Paid User Status has been converted to Free User when I rebooted the tab

  • May 26, 2022
  • 1 reply
  • 231 views

My one year subscription is still continuing but my User Id which is my mail ID also is showing my status as free user. What to do

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1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
May 26, 2022

Hi @Sanjay24617071kdgr 

 

Sorry for the trouble. It could happen because of signing in with the wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Let us know if that helps.

 

Thanks,

Harsh