Parada do acrobat

Hi there

Hope you are doing well and thanks for reaching out.

Have you started experiencing this issue recently or was it happening for a long time?

What is the version of the OS and the Acrobat App you are using? Tap on the profile > About Acrobat and try to update the app from the App Store (iOS) or Play Store (Android) and reboot the device once and check if that works https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it goes.