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Password

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Why does Adobe keep asking for me password? How do I fix it?

jane-e

Community Expert

@Eager_Mischief854d

Acrobat Reader for Mobile has a separate forum. I’ve moved your post.

Jane

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Eager_Mischief854dAuthor

Participant

The version I am running is 26.10.00 (20261029.153127).

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PriyankaVishwakarma

Community Manager

Hello@Eager_Mischief854d,

Thank you for sharing the application version and screenshots with us. Please give us some time to investigate this. We will keep you posted on the updates.

Regards,

^PV

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Eager_Mischief854dAuthor

Participant

I believe the version I’m using is Adobe Acrobat reader on iPhone 16 Pro Max. It is asking for my Apple password each time. The prompt appears every time I open the app on my phone. (It doesn’t when I use my tablet. The two do have different Apple ID’s.) I just updated and upgraded my IOS to 27.2.1. If someone will tell me how to find the version number I will gladly provide that for you.

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PriyankaVishwakarma

Community Manager

Hello@Eager_Mischief854d,

Thank you for sharing the details. Based on the details you've shared, you're being prompted to enter your Apple ID password each time you open Acrobat Reader on your iPhone 16 Pro Max, while the issue does not occur on your tablet. We also note that your device is running iOS 27.2.1.

To check the version of the application, please follow the steps below:

Go to Acrobat on iOS and tap your profile icon in the top-right corner.
Select About Adobe Acrobat.
Check the app version listed under About.

https://adobe.ly/4ArhSbH

If possible, please also share a screenshot of the Apple password prompt you're seeing when launching the app.

We look forward to your response and will be happy to assist further.

Regards,

^PV

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PriyankaVishwakarma

Community Manager

Hello @Eager_Mischief854d,

Thank you for reaching out. I understand how frustrating it is to be asked for your password again and again, and I'd like to help you fix it. We'd like to better understand the behavior so we can guide you.

To help us investigate further, could you please provide the following details:

Which Adobe application are you using (Acrobat Reader, Acrobat Pro, Adobe Scan, etc.)?
Are you being prompted for your Adobe account password, your device password, or the password for a PDF document? If you are receiving an error message along with the password prompt, please share a screenshot for better clarity.
Does the password prompt appear every time you open the application, editing pdf, or only when performing a specific action?
What device are you using (Windows, Mac, Android, or iPhone/iPad)? What is the OS version?
Could you share the complete version number of the Adobe application?

For more information about remove and add password for pdf please see the following help document : https://adobe.ly/4zeRUHv

Let us know how it goes, and reach out if you need any further assistance.

Regards,

^PV

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