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M
Manksta
Participant
December 29, 2022
Question

Password

  • December 29, 2022
  • 1 reply
  • 442 views

I'm trying to open a file bur it's asking me to enter a password but apparently the password I enter isn't the one. Is there a way to find or enter a new one?

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 30, 2022

Hi @Manksta,

 

Hope you are doing well. Per the description, I understand that you have forgotten the password to a file.

 

Since files are end-to-end encrypted, we do not store any passwords we could share with you.

As much as I would love to help you here, I am afraid you might have to contact the PDF creator or the sender to get the password to open the file again.

 

Hope this clarifies your question.

 

-Souvik.

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