Password isn’t working

Hi @wayne_0587

I hope you’re doing well, and thank you for reaching out.

Regarding your inquiry, Adobe does not store or have access to the passwords that protect PDF files. Unfortunately, this means we are unable to retrieve or reset the password for you.

As an alternative, I recommend the following options:

1. Recreate the PDF: If you have access to the original source file, you can create a new PDF without password protection.
2. Contact the File Owner: If the PDF was shared with you by someone else, you could reach out to the owner and request an unprotected version of the file.

These steps should help you regain access to the content you need.

~Amal