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Participating Frequently
February 25, 2021

Hi Mary,

 

Could you confirm if you are getting any error messages?

 

To open a password-protected file, you must know the password. Try to open it with your Adobe Reader Mobile application.  With a subscription to Acrobat Reader premium (in-app purchase), Acrobat PDF Pack, Acrobat Standard DC, or Acrobat Pro DC, you can view password-protected and encrypted PDF files with support for the highest grade of PDF encryption up to AES-256.

  1. Open a protected file.
  2. Enter the password.
  3. Tap OK.

Unfortunately, there is no way to retrieve a forgotten password.

For your reference: Opening-a-protected-file 

 

Let me know if this helps.

 

Regards,

Ria