Pay for premium but not get the benefit

Forum|Forum|3 years ago
June 1, 2022
1 reply
238 views

Could someone tell me where to report, i'vr succesfully pay for premium one, but could not get the benefit. My profile still regards me as FREE USER. What should i do?

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Harsh Vardhan Pareek

Community Manager

Hi @Icha246927494w7v

It could happen because of signing in with the wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

Let us know if that helps.

Thanks,

Harsh

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