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Participant
February 22, 2023
Answered

Payement for subscription after canceling

  • February 22, 2023
  • 1 reply
  • 666 views

How do I am still paying every month 50 NIS after that my subscription expired?!? 
Im trying to cancel this payment every month and I really DONT understand why am I still paying that????! Shalom 

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Correct answer S_S

Hi @Emmanuel28543335rx8m,

 

Hope you are doing well. Sorry for your experience with billing.

 

I checked the email address registered on your account with the community and saw an active subscription with Acrobat Pro DC. 

 

The mobile version stands canceled, but the Acrobat Pro DC desktop version still stands active.

 

If you want to cancel the subscription, you can refer to: How to cancel Adobe trial or subscription

 

Hope this helps.

 

-Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
February 23, 2023

Hi @Emmanuel28543335rx8m,

 

Hope you are doing well. Sorry for your experience with billing.

 

I checked the email address registered on your account with the community and saw an active subscription with Acrobat Pro DC. 

 

The mobile version stands canceled, but the Acrobat Pro DC desktop version still stands active.

 

If you want to cancel the subscription, you can refer to: How to cancel Adobe trial or subscription

 

Hope this helps.

 

-Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.