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morphgoug
morphgoug
Participant
June 21, 2020
Question

Paying for subscription but doesn‘t work

  • June 21, 2020
  • 1 reply
  • 473 views

I got an annual plan. I‘m paying. I can see it in the app store, but the app says I‘m a free user and I can‘t restore anything. Also found no way to get in contact with someone.

    This topic has been closed for replies.

    1 reply

    T
    Tariq Dar
    Legend
    June 23, 2020

    Hello,

    Sorry for the inconvenience caused.

     

    You may check the following steps and let me know if that helps:-

    Check if your iPad is connecting with internet. Make sure you are logged-in with same Adobe ID which you have used on iPhone. Launch Acrobat Reader app -> Click on Settings (human-like icon on the top right of Home page) -> Subscriptions -> Restore purchases.

     

    Regards,

    Tariq

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