Laura25173793d1ff

Participant

Answered

Payment

Forum|Forum|3 years ago
July 8, 2022
1 reply
608 views

Hello, i started 7 days free trial, i mean i thought i tried but it immidiately was charged. I don't get it, shouldn't it be charged after free trial????

This topic has been closed for replies.

Correct answer Souvik Sadhu

Hello Laura,

I hope you are doing well. I am sorry for the trouble.

The reason for deducting the subscription amount could be that you have already utilized the trial in the past using the same email address.

To learn more about the refund, please visit the link: Manage subscriptions — Acrobat for iOS Help (adobe.com)

You can start the process of refund from the below link:

Report a Problem (apple.com)

Let me know if this helps.

Thanks,

Souvik.

Community Manager

Correct answer

Community Manager

Hello Laura,

I hope you are doing well. I am sorry for the trouble.

The reason for deducting the subscription amount could be that you have already utilized the trial in the past using the same email address.

To learn more about the refund, please visit the link: Manage subscriptions — Acrobat for iOS Help (adobe.com)

You can start the process of refund from the below link:

Report a Problem (apple.com)

Let me know if this helps.

Thanks,

Souvik.