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Elif30656168s7t1
Participant
June 22, 2023
Question

Payment

  • June 22, 2023
  • 1 reply
  • 430 views

I have tried 7 days free trial and than I cancelled the plan but it still does exist and affected my payment. I cancelled I can't afford this subscription please help me quickly with this problem 

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 29, 2023

    Hello @Elif30656168s7t1,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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