Participant

Question

Payment has not been refunded

Forum|Forum|2 years ago
October 18, 2023
1 reply
335 views

I have choose the adobe pdf trial for 7 days option today. There it was given I only be charged with Rs 2/- and the actual will be after 7 days. But amount 340/- has been deducted from my account.following this I cancelled the subscription. But they have been processed to 1 Month from today. So please make a refund for the above 340/- I have already cancelled the subscription. Please process my refund as early as possible.

Cancel subscription

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Community Manager

Community Manager

Hello @Amrita Sajeev,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.