Payment issue

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I have paid the subscription amount twice but the purchase failed, please help

Android

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Souvik SadhuCorrect answer

Legend

Hi @Nehzz282202312ux9,

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

Would you mind letting us know what error you see when purchasing the subscription? Is it a network error, an error with the transaction, or a method issue? A possible screenshot covering any sensitive information would be of great help.

You may also contact Google Play Store support as the transaction has to go through them: Google Play Help.

Please let us know so we can assist you further.

Look forward to hearing from you.

-Souvik.

Souvik SadhuCorrect answer

Legend

Hi @Nehzz282202312ux9,

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

Would you mind letting us know what error you see when purchasing the subscription? Is it a network error, an error with the transaction, or a method issue? A possible screenshot covering any sensitive information would be of great help.

You may also contact Google Play Store support as the transaction has to go through them: Google Play Help.

Please let us know so we can assist you further.

Look forward to hearing from you.

-Souvik.

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N

Nehzz282202312ux9Author

Participant

It was showing internal server error and it happened twice, so I need
refund as I cancelled it but amount deducted.

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Souvik Sadhu

Legend

@Nehzz282202312ux9 I checked the account and cannot see any active subscription. So, any amount deducted will be refunded back to your account.

-Souvik

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