Payment issue

Forum|Forum|3 years ago
February 2, 2023
1 reply
755 views

I have paid the subscription amount twice but the purchase failed, please help

Android

This topic has been closed for replies.

Correct answer S_S

Hi @Nehzz282202312ux9,

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

Would you mind letting us know what error you see when purchasing the subscription? Is it a network error, an error with the transaction, or a method issue? A possible screenshot covering any sensitive information would be of great help.

You may also contact Google Play Store support as the transaction has to go through them: Google Play Help.

Please let us know so we can assist you further.

Look forward to hearing from you.

-Souvik.

S_S

Correct answer

Community Manager

Hi @Nehzz282202312ux9,

Hope you are doing well. Sorry for your experience with the Acrobat Reader Mobile subscription.

Would you mind letting us know what error you see when purchasing the subscription? Is it a network error, an error with the transaction, or a method issue? A possible screenshot covering any sensitive information would be of great help.

You may also contact Google Play Store support as the transaction has to go through them: Google Play Help.

Please let us know so we can assist you further.

Look forward to hearing from you.

-Souvik.

N

Nehzz282202312ux9Author

Participant

It was showing internal server error and it happened twice, so I need
refund as I cancelled it but amount deducted.

S_S

Community Manager

@Nehzz282202312ux9 I checked the account and cannot see any active subscription. So, any amount deducted will be refunded back to your account.

-Souvik

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