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Frank25697980d3hb
Participant
August 18, 2022
Answered

Payments

  • August 18, 2022
  • 1 reply
  • 376 views

My payment is good thru April 2,2023 so why is it trying to make me pay again when downloading app on my new phone

This topic has been closed for replies.
Correct answer S_S

Hello Frank,

 

I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.

 

Since you have an active subscription on your Adobe Account, would you mind trying the below steps:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Sign in back using AppleID.

 

Also, you may try to restore your purchase from within the application. Please click the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 22, 2022

Hello Frank,

 

I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.

 

Since you have an active subscription on your Adobe Account, would you mind trying the below steps:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Sign in back using AppleID.

 

Also, you may try to restore your purchase from within the application. Please click the link to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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