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Sep 20, 2025 2:07 PM UTC
Answered

payments deduction without product downloading

I just tried to download the trial, but not successful in downloading, but later a monthly payment has started to dedcut from my bank account every month, by now two payments have gone from my bank, starange how?

Amal.
Amal.Correct answer
Legend
Sep 22, 2025 10:19 AM UTC

Hi 

@neringa_4786

 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active/paid plan. If you may have used a different Email ID for the purchase, please log out of the application and relogin with the correct Email ID and see if that works. 

 

~Amal

 

2 replies

Participant
Sep 20, 2025 3:59 PM UTC
Haw i man't delete

Išsiųsta iš „Outlook“ skirta „Android“<>
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Amal.
Amal.Correct answer
Legend
Sep 22, 2025 10:19 AM UTC

Hi 

@neringa_4786

 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active/paid plan. If you may have used a different Email ID for the purchase, please log out of the application and relogin with the correct Email ID and see if that works. 

 

~Amal

 

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