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Hi,

Hope you are doing well.

Thank you for reaching out to us. We would love to help you out with this. Could you please provide us little more information?

1. OS version?
2. Application Version?
3. Make and model of device?
4. Worflow which you are following?

If possible do share some relevant screenshots with us. Once we've got that information from you, we can take a closer look.

Regards

Ria