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D
Diegoncambeses
Participant
May 14, 2025
Answered

Pdf abrindo repetido

  • May 14, 2025
  • 2 replies
  • 445 views

 

Prezados, eu estou com um problema. Quando eu tendo abrir um arquivo PDF novo ele sempre está abrindo um arquivo antigo.

 

Como trabalho com muitos arquivos semelhantes ele parece que bugou.

 

Exemplo: por dia eu tenho que abrir uns 50 a 100 arquivos chamados histórico de créditos.

 

Aí o que está acontecendo desde ontem, quando eu clico em 1 ele salva, extrato 1, se eu clicar no segundo fica extrato 2, mas sempre fica mostrando o primeiro.

 

Não sei se expliquei bem, mas gostaria de ajuda.

Correct answer Amal.

Hi there

 

Thanks for sharing the video of the steps you are taking. However, the issue is not very clear from the video.

 

As seen in the video, you are opening PDFs directly from WhatsApp. Please try downloading and saving the PDF files to your device locally first, then try opening them using the Acrobat Reader mobile app and see if that helps.

 

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

 

Let us know how it goes.

 

 

2 replies

D
DiegoncambesesAuthor
Participant
May 16, 2025

Vídeo em anexo.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 16, 2025

Hi there

 

Thanks for sharing the video of the steps you are taking. However, the issue is not very clear from the video.

 

As seen in the video, you are opening PDFs directly from WhatsApp. Please try downloading and saving the PDF files to your device locally first, then try opening them using the Acrobat Reader mobile app and see if that helps.

 

Also, please check the self-help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

 

Let us know how it goes.

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 15, 2025

Hi there

 

Hope you are doing well, and I am sorry for the trouble.

 

As described, when you tend to open a new PDF file, it always opens an old file.

 

Are you opening the PDF on the web or using the Acrobat Reader mobile app? Would you mind sharing the workflow/steps you are doing? A small video recording of the steps and the issue occurring would be very helpful for a better understanding.

 

What is the version of the Acrobat Reader mobile app and the OS you are using? To check the version of the app, tap on the profile icon > About Acrobat and try updating the app from the App/Play Store, and reboot the device once, and check if that works.

 

Let us know how it goes.

D
DiegoncambesesAuthor
Participant
May 16, 2025
Como eu faço para enviar vídeo de 18mb?
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