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S
Sasha5e327
Participating Frequently
November 9, 2021
Question

PDF are not displayed correctly

  • November 9, 2021
  • 3 replies
  • 1672 views

i think since the last Adobe Acrobate Reader update for the Ipad there are more and more PDF files that are not displayed correctly. For example, the text or even entire graphics are missing in some passages, but they are displayed normally on the Adobe Acrobat Reader or on the IMac. That means: The problem is only for the Ipad. It does not matter which Ipad generation it is because the problem remains the same on both an old and the latest Ipad.

This topic has been closed for replies.

3 replies

D
defaultggrj0arkipot
Participant
November 13, 2021

I am having the same issue on my phone.   It started when I updated it to iOS 15.   What is the solution.  It is affecting my ability to work efficiently 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 18, 2021

Hi,

 

Sorry for the trouble you are facing.
We are unable to reproduce the behavior at our end. We would request you all to please share the files using which you are able to see this issue, so we can test this behavior on our end.  To share the file, either you can attach here directly(unless containing personal information) or you may  create a cloud link(using Google drive, Dropbox, One Drive, etc…) and send it in a private message. 
 For sending a private message follow the below steps:
 1. Tap my name beside my profile picture.
 2. Tap send a message.
 3. Write your message, paste the link and tap send.

 

Thanks,

Harsh

S
Sasha5e327Author
Participating Frequently
November 18, 2021

I don't use any clouds. may i send you the link where you can download the file?

س
سعود5EB6
Participant
November 9, 2021
dumpstate-stats.txt
Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 9, 2021

Hi @Sasha5e327 

 

Hope you are doing well.

As per the issue description that some content is not showing properly on the iPad. Would you mind sharing a few details to understand the issue better?

1. Is it happening with a particular file or with all files?

2. Application version?

3. If possible, could you share some screenshots of the issue?

Kindly update the application and then try if the issue persists.

 

Let us know if that helps.

 

Thanks,

Harsh

S
Sasha5e327Author
Participating Frequently
November 9, 2021
Hello Harsh, thanks for your feedback

1. The problem occurs with different PDF files.

2. the current version on the ipad is 21.10.00

3. In the screenshot you can see the whole part of the text and graphics are not displayed

 The application is up to date and cannot be updated. Regards
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