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M
martinaaaa
Participant
January 21, 2020
Question

pdf document cloud error on amazon fire 8 tablet

  • January 21, 2020
  • 1 reply
  • 823 views
Hello,
I state that I only use the free version of adobe (so I only have free document cloud and free creative cloud available).
I have a problem with the amazon tablet fire 8 when opening pdf files from my adobe document cloud with the application adobe reader.
In an attempt to open the files, the error message "The document path is not valid" opens.
I don't understand why this problem has arisen for some months, when everything worked perfectly on this device before.
Can you help me please?
Thank you in advance
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1 reply

1
1Lynn
Participant
January 23, 2020

I am getting the same error on my Kindle Fire 8: "the document path is not valid" after a long string of negative numbers under the progress bar. I have had a paid subscription for a long time and it is current. My files are accessible from other devices. I have deleted and/or uninstalled the app and/or turned my Fire off and back on, more than once, and that didn't help. It shows me my files but seems to think I'm not logged into Document Cloud when I try to open a file, whether the file is new or old. Even though it lists my Document Cloud documents, it offers me the opportunity to turn on Mobile Link but won't accept the login. So none of my Cloud files are accessible on my Fire. Please help. 

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