PDF document fails to save with signature

Question

Hello there. I was very happy with Adobe Fill&Sign but since it does not work on android phones anymore, I was forced to go with Adobe Acrobat Mobile.

I create a PDF in online creator then I download the file. Now I need to sign it, save it on my Google Drive and send it by email. In Fill&Sign I just signed it and printed the new document as PDF which I later saved on GoogleDrive and sent by email. BUT using Acrobat this does not work. I can see the PDF signed but when I print it as a new file, the signature is not there. How to solve this problem? I do not have/use PC so Fill&Sign was just perfect free tool for this operation. Now I am very disappointed that I pay for something that does not work. I hope that there is a way and that I don't have to cancel subscribtion and go buy a different app. I've always loved Adobe.

Thank you.

Tom

sprinklr-integration-user · Answer

Hi @tomáš_0083

Hope you are doing well and sorry to keep you waiting.

To assist you better, could you please provide a short video recording that demonstrates the workflow you’re following and highlights the issue you’re encountering? This will give us a clearer understanding of the problem.

Additionally, you might want to try saving a copy of the PDF file after signing it and then attempt to share it again. You can also Upload the file to Google Drive. For detailed instructions on how to do this, please refer to this page: Adobe Acrobat Android Documentation.

Let us know how it goes.

~Amal

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