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Participant
April 25, 2025
Question

PDF Dokumente öffnen

  • April 25, 2025
  • 1 reply
  • 196 views

Wieso bekomme ich seit dem update keine Dokumente mehr geöffnet? Ich bezahle Premium und es geht einfach nichts mehr? Wieso? 

1 reply

S_S
Community Manager
Community Manager
April 25, 2025

Hi @tiziano_8759,

 

Hope you are doing well. Sorry for the trouble with viewing files on Acrobat.

 

Do you see any error message when trying to open the files?

 

Please share a few pieces of information for further investigation:

1. The app version of Acrobat you use (go to Home > Profile > About Acrobat);

2. A screen recording of the entire event for better understanding;

3. The location where the files are saved. Are they on your device's internal storage, cloud storage;

4. A sample file where you experience the issue for us to reproduce in-house.

 

While you share the info, please ensure that you on the latest update of the application per your AppStore for the best experience.

 

Look forward to hearing from you.


Regards,
Souvik.