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Mike35021292lj4d
Participant
February 19, 2024
Question

pdf dropdown not working on tablet/smartphones

  • February 19, 2024
  • 1 reply
  • 960 views

I have created a pdf filler form with multiple dropdown items. Everything works fine within a windows environment, but seems to hang up when using on a tablet or smartphone.  There is also javascript built in to export the data on the filler form to a csv file, but that is executed on a button event so I dont think anything in the javascript is causing the issue there. Are these options not functional on smart devices? Any help or ideas would be extremely helpful and appreciated.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 20, 2024

    Hi @Mike35021292lj4d,

     

    Hope you are doing well. Thank you for writing in!

     

    Basic action button functionalities should work with the mobile version of Acrobat Reader.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

    2. The Android version of your device;

    3. A screen recording of what you see when trying to use the drop-down menus;

    4. The same file via Private Message to test the issue in-house.

     

    [To send a private message, click on my profile name followed by the blue button saying "Send a Message" on the next page]

     

    Look forward to hearing from you.

     

    -Souvik

    M
    Mike35021292lj4dAuthor
    Participant
    March 5, 2024

    Just following up to see if any idea on what is causing filler pdf to stop responding on smart devices other than PC

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 7, 2024

    Hi @Mike35021292lj4d,

     

    Thanks for sharing the file.

     

    I have shared the details with the team for further investigation.

     

    -Souvik

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