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7 replies

Participating Frequently
Jun 3, 2023 2:58 PM UTC

Hello,

 

can you explain me way I've been charged twice for Adobe?

I realy don't understand...

 

 Definitely, this is not ok.

I'm looking forward for a quickly answer from Adobe.

 

Thamk you,

S.C.

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Souvik Sadhu
Legend
Jun 5, 2023 12:50 PM UTC

Hi @scg.carvalho!,

 

I could not locate these orders on the email address registered in the community.

 

Can you share the Order ID or the transaction ID with me over a private message for better investigation?

 

Look forward to hearing from you.

 

-Souvik

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Participating Frequently
Jun 11, 2023 8:27 PM UTC
Hi S.S.,

Yes, I can.
Can you give me you email, please?
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Souvik Sadhu
Legend
Apr 7, 2023 2:16 AM UTC

Hi @scg.carvalho!,

 

Hope you are doing well. Sorry for your experience with Acrobat.

 

Are you trying to access files from a network drive? The error could occur when access to a specific path or file has been revoked. If not, please share the file with me over a private message (click on my profile name-> click the blue button saying "Send a message") to reproduce the issue for further investigation.

 

Look forward to hearing from you.

 

-Souvik

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