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2 replies

S
scg.carvalho!Author
Participating Frequently
June 3, 2023

Hello,

 

can you explain me way I've been charged twice for Adobe?

I realy don't understand...

 

 Definitely, this is not ok.

I'm looking forward for a quickly answer from Adobe.

 

Thamk you,

S.C.

S_S
Community Manager
S_SCommunity Manager
Community Manager
June 5, 2023

Hi @scg.carvalho!,

 

I could not locate these orders on the email address registered in the community.

 

Can you share the Order ID or the transaction ID with me over a private message for better investigation?

 

Look forward to hearing from you.

 

-Souvik

S
scg.carvalho!Author
Participating Frequently
June 11, 2023
Hi S.S.,

Yes, I can.
Can you give me you email, please?
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    April 7, 2023

    Hi @scg.carvalho!,

     

    Hope you are doing well. Sorry for your experience with Acrobat.

     

    Are you trying to access files from a network drive? The error could occur when access to a specific path or file has been revoked. If not, please share the file with me over a private message (click on my profile name-> click the blue button saying "Send a message") to reproduce the issue for further investigation.

     

    Look forward to hearing from you.

     

    -Souvik

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