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אדם5FCE
Participant
May 20, 2022
Question

PDF file links do not work on iPhone but everything else does

  • May 20, 2022
  • 1 reply
  • 621 views

Hi, I have a PDF file with links. They work on Android, Samsung, computers, and the like. But on iPhones, they are not.

I have tried all the options sent in posts in the past, but nothing works.

Can anyone help me?

 

I know the company is not in English, every page has a yellow square that should have a link.

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
May 20, 2022

Hi @אדם5FCE 

 

Hope you are doing well.

As per the issue description that link are not working on your iPhone. Would you mind sharing a few more details to understand the issue better?

  1. iOS version?
  2. Application version?
  3.  Is it happening with a specific PDF or with all?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

א
אדם5FCEAuthor
Participant
May 21, 2022

Hi, this is not a specific version. I checked a number of different iPhones and they all do not work.
Nationally in any other type of device this works

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
May 23, 2022

Hi @אדם5FCE 

 

We want to confirm that this issues is reported by  a few more users and out team is working on a fix for it. We will update you as we hear back anything from the engineering team.

 

Thanks,

Harsh

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