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Participant
June 20, 2026
Question

PDF File thumbnails disappearing

  • June 20, 2026
  • 2 replies
  • 20 views

Hello! For the last few versions or so, I’ve noticed that in Acrobat Reader for iPad, the PDF thumbnails occasionally disappear. Even if I close the app completely and then reopen it, the thumbnails don’t reappear (the classic red and black Adobe icon remains next to the file name). The only way to get the thumbnail back seems to be to delete the file and replace it with a previously saved copy. This problem started occurring when the small window showing some of the ‘Recent’ files was introduced in the ‘Files’ section, in the top-left corner of that section (previously, ‘Recent’ files were only available via the ‘Home’ section). I’m using a ninth-generation iPad and have installed the latest version of Acrobat Reader. I realise this isn’t a major problem, as the content of the PDFs remains unchanged, but it would be great if a solution could be found to prevent the thumbnails from disappearing. Thank you.

    2 replies

    Community Manager
    June 22, 2026

    Hi ​@luca_7832

     

    Thank you for reaching out and for the detailed observation, particularly the connection you noticed between the thumbnail issue and the introduction of the Recent files panel in the Files section. That kind of context is genuinely helpful.

    We understand this is not affecting the content of your PDFs, and we appreciate you flagging it regardless as it helps us improve the experience for all users.

    To help us investigate further, could you please share the following:

    A short screen recording showing the thumbnails disappearing and the Adobe icon appearing in their place, your current iOS version under Settings > General > About > iOS Version, and your current Acrobat Reader version by tapping your Profile icon > About Acrobat Reader.

    Please share what you can and we will take it from there.

     

    ~Tariq 

    Burnparthi
    Participant
    June 20, 2026

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